Question 1

How does the service work?

Accepted Answer

Simply create an account, top up your wallet, select a service, and place an order. Our automated system processes your order and delivers results directly to your social media account.

Question 2

How long does delivery take?

Accepted Answer

Delivery times vary by service type. Most services start within minutes and complete within 24-48 hours. Check individual service pages for specific delivery estimates.

Question 3

Are the followers/likes real?

Accepted Answer

We work with trusted providers to deliver high-quality engagement. While we cannot guarantee 100% real accounts, we prioritize quality and use automated systems to ensure the best results.

Question 4

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including credit cards, debit cards, and bank transfers through our secure payment providers (Paystack, Flutterwave, Lemon Squeezy).

Question 5

Is my account safe?

Accepted Answer

Yes, we take security seriously. We use industry-standard encryption and never store your social media passwords. All transactions are secure and your data is protected.

Question 6

Can I cancel an order?

Accepted Answer

Orders can be cancelled if they haven't started processing yet. Once processing begins, cancellation may not be possible. Contact support for assistance with order cancellations.

Question 7

What if I'm not satisfied with the results?

Accepted Answer

If you're not satisfied with your order, please contact our support team within 7 days of order completion. We'll review your case and work to resolve the issue.

Question 8

Do you offer refunds?

Accepted Answer

Refunds are available for failed orders or if we cannot deliver the service. Contact support to request a refund, and we'll process it within 5-7 business days.

Question 9

How do I track my order?

Accepted Answer

Once you place an order, you can track its status in your dashboard. You'll receive updates as the order progresses through processing, in-progress, and completion stages.

Question 10

Can I order multiple services at once?

Accepted Answer

Yes, you can place multiple orders simultaneously. Each order is processed independently, and you can track all orders from your dashboard.

Question 11

What is the minimum order amount?

Accepted Answer

Minimum order amounts vary by service. Check the service details page for specific minimum and maximum quantity requirements.

Question 12

How do I contact support?

Accepted Answer

You can contact support through our ticket system in your dashboard, email us at support@smmgrowths.com, or use the contact form on our website.

Question 13

Do you have an API?

Accepted Answer

API access is available for enterprise customers. Contact our sales team to discuss API integration options and pricing.

Question 14

Can I use promo codes?

Accepted Answer

Yes, we offer promo codes for discounts on orders. Enter your promo code during checkout to apply the discount.

Question 15

What currencies do you support?

Accepted Answer

We currently support USD and NGN. Your wallet can hold balances in both currencies, and you can top up in either currency.

Frequently Asked Questions